Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders for USA residents normally take 4-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Need faster shipping? Use our expedited shipping options.

Always free & always Earth Friendly. Our expedited options are available at an extra cost shown at checkout.

We're aware of our environmental impact to create a better future for ourselves and our pets. We ship carbon neutral meaning our net release of CO2e into the atmosphere is zero.

The logistics involved to get an item to your doorstep generate a huge amount of CO2—over 10% of global CO2e emissions are from transport and logistics!

Being carbon neutral means that your net release of CO2e into the atmosphere is zero. Basically, whatever CO2e we emit by shipping is canceled out by a process known as 'offsetting'—that is, supporting environmental projects that reduce emissions.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns & Exchanges

We always aim to please! Something didn't fit? Wasn't what you were expecting? Just email us directly and we’ll take you through the process.

Yes! We offer free exchanges. Although eligibility does depend on the product. Food items are not eligible for returns or exchanges. 

All other items are eligible as long as the item is unused and in original condition. Just email us directly and we’ll take you through the process.

Sizing

We strongly recommend measuring your pet to ensure proper fit. 

Compare measurements to the product size chart listed. Sizing may vary between other styles- always be sure to compare measurements to each products size chart for the perfect fit.


Measure body: Measure the base of the neck to the base of the tail.

Measure neck: Measure around your pet’s neck leaving a bit of wiggle room.

Measure chest: Measure your pet’s chest around the widest part.

In between sizes? We always suggest going up a size.

For Adults: 

We strongly recommend referencing your body measurements to the size charts listed. 

"One size" costumes are generally one size fits most.

In between sizes? We always suggest going up a size.

Other

You can contact us at hello@kostumed.com! We will be happily waiting to assist you.

We love to help!

Send us an email

Contact Us

hello@kostumed.com